Last updated: 21 October 2026
1. Where we deliver
Kalacompanion delivers within selected areas of the Mumbai metropolitan region, including Mumbai, Thane and Navi Mumbai, subject to PIN-code serviceability.
Delivery availability is confirmed by the serviceable locations shown at checkout. If your PIN code is not supported, we may be unable to accept your order for delivery.
2. Dispatch location
Orders are prepared and dispatched from Thane, Maharashtra, India.
3. Delivery charges
Applicable delivery charges will be displayed at checkout before you complete your payment. Charges may depend on the delivery location and the delivery service available.
Please review the final amount shown at checkout before placing your order.
4. Delivery timelines
Delivery timelines will depend on the destination, courier availability and order fulfilment requirements. We will communicate any available delivery estimate when your order is confirmed or dispatched.
We do not guarantee delivery at an exact time or on an exact date unless this is explicitly confirmed for your order.
5. Dispatch and tracking
We will share available dispatch or delivery information with you using the contact details provided with your order.
6. Packaging and receipt
Our hampers may contain fragile decorative items. We take care when packing orders. Please inspect your package and its contents promptly after delivery, and retain the packaging if you notice any damage.
7. Failed delivery
Please ensure that the delivery address and contact details are accurate and that someone is available to receive the package. If delivery cannot be completed, contact us promptly so we can discuss the available options.
Any additional delivery or re-delivery charge, where applicable, will be communicated before it is charged.
8. Damaged, incorrect or incomplete orders
If your order arrives damaged, contains an incorrect item, has missing items or otherwise does not match its description, please contact us as soon as possible.
For the steps to request a refund or replacement, please read our Cancellation and Refund Policy.
9. Contact
Email: info@kalacompanion.in
Phone: 7506438637
Location: Thane, Maharashtra, India
Business hours: Every day, 11:00 AM–11:00 PM IST.