Last updated: 21 October 2026

Kalacompanion respects your privacy. This policy explains how we handle personal information when you visit kalacompanion.in or place an order with us.

1. Information we collect

Depending on how you use the website, we may collect:

• Your name, phone number and email address.
• Your billing and delivery address.
• Order details and purchase history.
• Technical information required for website operation, security and shopping-cart functionality.

Payment transactions are handled through the payment provider displayed at checkout. We do not ask you to provide your UPI PIN, banking password or card security credentials to Kalacompanion by email or phone.

2. How we use information

We use relevant information to:

• Process and fulfil orders.
• Coordinate delivery and communicate order updates.
• Respond to customer enquiries and complaints.
• Process cancellations, refunds and replacements.
• Maintain business, accounting and transaction records.
• Protect the website and address security issues.
• Meet applicable legal obligations.

We will not use your details for promotional messages on the basis of a marketing checkbox unless an appropriate consent mechanism is implemented and you have provided the required consent.

3. When information is shared

We may share relevant information with:

• Payment providers, to process transactions and refunds.
• Delivery partners, to deliver orders.
• Website hosting and technical service providers, to operate and secure the website.
• Authorities or other parties where disclosure is required by applicable law.

We do not sell your personal information.

4. Cookies and website functionality

The website may use cookies or similar technologies needed for features such as shopping-cart functionality, session management, security and other enabled website services.

The specific cookies used will depend on the WordPress configuration and plugins active on the website.

5. Data retention

We retain order and customer information for as long as reasonably necessary to fulfil orders, handle support requests, maintain accounting records, address disputes and meet legal obligations. Information will be deleted or anonymised when it is no longer required, subject to applicable retention requirements.

6. Your choices and requests

You may contact us to request access to, correction of or deletion of personal information, subject to applicable law and legitimate record-retention requirements.

To make a request, email info@kalacompanion.in. Please provide enough information for us to identify the relevant order or record without sending sensitive payment credentials.

7. Security

We use reasonable measures to protect website and customer information. However, no online service can guarantee absolute security.

8. Children’s privacy

Our website is intended for adults to place orders. Children should not place orders independently. If you believe a child has provided personal information inappropriately, please contact us.

9. Changes to this policy

We may update this policy when our website practices or legal obligations change. The revised date will be shown at the top of this page.

10. Contact

For privacy-related questions or requests, contact:

Kalacompanion
Thane, Maharashtra, India
Email: info@kalacompanion.in
Phone: 7506438637

For consumer complaints, please refer to our Grievance Officer page.