Last updated: 21 October 2026
These Terms and Conditions apply to purchases made through kalacompanion.in. By placing an order, you agree to these terms, subject to your rights under applicable law.
1. About Kalacompanion
Kalacompanion is an online festive gifting store based in Thane, Maharashtra, India.
Contact email: info@kalacompanion.in
Customer support: 7506438637
Business hours: Every day, 11:00 AM–11:00 PM IST.
2. Products and descriptions
We offer festive gift hampers containing decorative and gifting items. Our hampers do not contain food, according to our current product plan.
The contents of each hamper are described on its product page. Minor variations in colour, appearance or decorative details may occur. Any material substitution or change to the stated contents will be communicated appropriately.
Please read each product description carefully before placing an order.
3. Prices and delivery charges
All prices are displayed in Indian Rupees (₹). Applicable delivery charges will be displayed at checkout before you complete your order.
Please review the final order total before making payment. Any applicable taxes or charges will be displayed as required by law.
4. Placing and accepting an order
When you submit an order, please ensure that your contact information, delivery address and order details are accurate.
Order acceptance and processing are subject to product availability, successful payment where applicable and delivery serviceability for your PIN code. We will communicate if an order cannot be fulfilled and arrange any applicable refund.
An order confirmation message or email will provide the available order details.
Please check spelling and wording before submitting your order. We will use the details provided by you.
5. Payments
Online payments are processed through the payment provider offered at checkout. Payment details such as card credentials or UPI PINs are handled through the payment provider’s payment process, not collected by Kalacompanion through this policy page.
Available payment methods will be shown at checkout.
6. Shipping and delivery
Delivery is available only to supported PIN codes in the Mumbai metropolitan region. Delivery charges and available delivery information will be displayed during checkout or communicated with your order.
Please read our Shipping Policy for further details.
7. Cancellations and refunds
Cancellation requests, refunds and replacement requests are handled under our Cancellation and Refund Policy. Nothing in these terms limits rights available under applicable consumer law.
8. Intellectual property
The Kalacompanion name, logo and original website content may not be copied or used without permission, except where permitted by law.
9. Circumstances beyond our control
Events such as severe weather, transport disruption or other circumstances outside our reasonable control may affect order preparation or delivery. We will communicate material delays where reasonably possible. This clause does not remove consumer rights or remedies available under applicable law.
10. Changes to these terms
We may update these terms when our services or legal requirements change. The applicable version will be displayed on this page with its revision date.
11. Governing law
These terms are governed by the laws of India, subject to applicable consumer protection laws and the jurisdiction of competent authorities.
12. Contact and complaints
For order enquiries, contact info@kalacompanion.in or 7506438637 during our stated business hours.
For complaints, please refer to our Grievance Officer page.