Last updated: 21 October 2026

At Kalacompanion, we want you to have a positive gifting experience. This policy explains how to contact us about cancellations, refunds and replacements.

1. Cancelling an order

If you wish to cancel an order, contact us as soon as possible at info@kalacompanion.in or 7506438637. Please include your order number.

Where an order has not entered preparation, we will review your cancellation request and confirm whether it can be cancelled.

Once preparation has begun, cancellation may no longer be possible for operational reasons. This does not affect any rights or remedies available to you under applicable consumer law.

If Kalacompanion cancels an order because an item is unavailable or the order cannot be fulfilled, we will arrange a refund of the amount paid for that order.

2. Damaged, incorrect or incomplete orders

Please contact us if your order:

• Arrives damaged or broken.
• Contains the wrong item.
• Has missing items.
• Materially differs from the description on the product page.

Please contact us within 48 hours of delivery where possible, providing your order number, a description of the issue and clear photographs of the packaging and affected items.

We will review the information and respond within 48 hours of receiving your complaint where practicable.

Depending on the circumstances, we will explain the available remedy, which may include a refund or replacement. A replacement will depend on product and delivery availability.

The reporting period above helps us investigate delivery and packaging issues promptly. It does not remove any rights you may have under applicable law.

3. Delivery delays

If your order is delayed, contact us at info@kalacompanion.in or 7506438637 with your order number. We will check the available delivery information and discuss the next steps with you.

Any remedy will depend on the circumstances, the order terms and applicable consumer law.

4. How refunds are processed

Approved refunds will be initiated through the original payment method wherever supported by the payment provider.

We will communicate the refund status and any applicable processing information. The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Complaints

If you are dissatisfied with the handling of your request, please contact our Grievance Officer using the details on the Grievance Officer page.

6. Contact

Email: info@kalacompanion.in
Phone: 7506438637
Business hours: Every day, 11:00 AM–11:00 PM IST.